Unexplained 38% monthly discount

in
Sister Islands, Cayman Islands
Level 2
576 Views

So a guest booked one of our spaces and instead of getting the usual 10% monthly discount, he got a 38% discount. I contacted Airbnb almost a week ago and they still have not been able to find where this apparent glitch occurred or remove it. My settings  still say 10%. 

Anyone has a similar experience? Any ideas?

19 Replies

Re: Unexplained 38% monthly discount

in
Leeuwarden, The Netherlands
Level 10

@Nordia0 

You are not mentioning for which of the 5 listings it happened. Please note there can be other discounts set elsewhere in a listing, like a fixed price for a certain month, a rule set applied with discount, an promotion (like the 20% discount for first 3 reservations in a new listing) etc..

Re: Unexplained 38% monthly discount

in
Sister Islands, Cayman Islands
Level 2

It's the 'Complete Package ' listing. 

Even Airbnb has been telling me for a week now that they can't find where that discount is set.

Maybe the problem is that each time I call I get someone from an outsourced call centre who knows very little. I'm getting nowhere 😕

Re: Unexplained 38% monthly discount

in
Brevard, NC
Level 10

@Nordia0 This listing shows a 54% monthly discount when I try to book!

Re: Unexplained 38% monthly discount

in
Sister Islands, Cayman Islands
Level 2

@Jennifer1773 🤦🏽‍♀️ no idea what is happening

Re: Unexplained 38% monthly discount

in
Brevard, NC
Level 10

@Nordia0 If I were you I would immediately change my maximum booking to 27 days so no one gets the 54% discount... until you get it all sorted out. The weekly discount only shows 5%. Good luck!

 

Re: Unexplained 38% monthly discount

in
Sister Islands, Cayman Islands
Level 2

@Jennifer1773  good idea. Thanks!

Re: Unexplained 38% monthly discount

in
Alberta, Canada
Level 10

“maybe the problem is that each time I call I get someone from an outsourced call centre who knows very little” 

 

That’s exactly the issue. Emiel gave you a few things to look at, start there. @Nordia0

Re: Unexplained 38% monthly discount

in
San Diego, CA
Level 3

I couldn't find anything about that either. AB has been giving out 42% monthly discounts on our listing when we have it set to 20%. https://www.airbnb.com/rooms/26950351
Is it just a coincidence that their "hot tip" for the monthly discount in our area is 42%? See image below.

Can anyone else confirm this phenomenon?


So far we've lost over $1000 on this. Does anyone know any way to file a resolution claim with AirBnb to ask them to make good their mistake and pay back what we lost because of it? 

 

(What if it's not so much a mistake as a way to increase their competitiveness and market share, and let us hosts pay for it? That would be a good reason for them not to talk about it.)

 

Here is the image of the edit screen for monthly discount. 20% is our setting, 42% is the tip, and 42% is what customers see and get.

For now I am deleting all our length of stay discounts on this listing. It seems to take a day for that to take effect, so I'm taking it off instant book until the discounts are gone from the public page.  

 

MoDiscTip42%.JPG

Re: Unexplained 38% monthly discount

in
San Diego, CA
Level 3

I can't edit the remarks in my comment above but I can correct it here.
AirBnb phone support helped me out with this.
What was going on in our case was there were some old "Custom Monthly Prices" on the listing 

Unfortunately, these are hidden out of view on the Pricing and availability page.

To see them, you first have to click on the Edit link next to Monthly Discount.
Then, beneath the Tip suggestion for the discount in your area, there is a link labeled

Set a custom price for a specific month

Click on that and there are the custom prices.

I must have set these up during Covid when there were not many short term bookings. Probably better to avoid this feature and just use the monthly discount percent (if that!)

Prices have gone up so much in our area that these custom prices were WAY off.  

Also, don't forget to click the black SAVE button below after you make the edit. We kept erasing the discount and it would be back again because we didn't see the Save button down on the next screen. 

Re: Unexplained 38% monthly discount

in
Sister Islands, Cayman Islands
Level 2

Resonse from Airbnb:

"Hey Nordia,

We are aware about the situation , Its a known technical issue, and we are trying to resolve it as soon as possible.
It's been reported by other Host too.
Please allow us more time until its resolved.
I would suggest turning on the request to book so you do not get any booking with the discount."

Re: Unexplained 38% monthly discount

in
San Luis Obispo, CA
Level 2

Yes. We had a request for 28 days and our guest was given a huge discount. I didn’t notice it until the guests were about to arrive. I contacted Airbnb and was told there was as no bug report for this issue. They stated that I made the change for a monthly discount. They couldn’t produce a log of when the change was made. It was as March 2021 when the reservation was made. Can you contact me? Prostovich at me period com

Re: Unexplained 38% monthly discount

in
Henderson, NV
Level 2

did you ever get this sorted out? I'm having the same issues, and noticing the customer service immediately defaulted to "oh you have a custom discount setting for 15% off for 12 weeks" I NEVER would have set that. I'm curious if airbnb went in and put these settings on some host's profiles. It's extremely fishy.

I have my smart pricing on, but minimum is set to $59, and somehow guests are getting to book at $51 a night, plus a FAT discount, which is WELL beyond the 5% I have for monthly, as well as clearly beyond the 15% they are trying to claim as well (plus the guests are booking for 28 days, not 12 weeks).

 

It's such a ruckus... and the numbers aren't adding up.

Re: Unexplained 38% monthly discount

in
Sister Islands, Cayman Islands
Level 2

It's been 'escalated' for months now. Lol Customer service @.airbnb has no clue especially because it's all outsourced. I had to make changes to the listing. No bookings beyond 27 nights so the discount won't appl

Re: Unexplained 38% monthly discount

in
İstanbul, Turkey
Level 2

same issue , I do not know how to fix, could you please help me out if you see my massage ? thank you

 

https://www.airbnb.com/manage-your-space/51459977/details

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