Does anybody else feel disappointed when a guest doesn't leave you a review? Despite all your efforts in making them comfortable, providing many amenities and trying to help as much as we can. Even when we ask in person or through Airbnb messages or even in some rare cases sending messages directly to the guest phone number/email. I know ppl are busy, but is that always the reason? Or maybe they don't want to hurt us with some bad feedback? Or...?
Reviews are important for our listing's exposure and also to see ways of improving by guest's suggestion (although I don't rely only in those public reviews). Not sure about you, but when I'm buying something or booking some place I try to read some reviews of the product first, that gives us a good indication of what to expect.
Also in order to maintain the Super Host badge we need (good) reviews. I know it's better not getting a review than having a bad one (which sometimes is the case). But even though, if it was bad review for us and IF it was in fact a fair/honest/appropriate review it's good for the community, right?
Is there any trick you guys implement to help in this matter or shd we just settle for 30% of the guests won't review anyway? I'm going to leave my guests a welcome letter (as suggested somewhere) and beside other stuff, I'll highlight the importance of their review.
I'd have 3 suggestions for AirBnb to improve in this regard:
- Show a different rate displayed in the guest/host profile, like we have for Response rate (Response rate: 100%, Response time: within an hour)
- Show the number of completed reservations for every listing and not only number of reviews: ...100 bookings, 70 reviews...
- Somehow affect the guest rating. (too harsh?)