I will not continue using this platform to book guest, it took over 80 hours to respond to my inquiries. If that is not acceptable foe customers, it is not acceptable for me.
The rep was out for two days and did not follow up. lied and said she called me. She didn’t investigate anything, she simply relisted the account bc i emailed back within less than 24 hours of her message she sent at midnight PST, that i understand the vague and unprofessional description on safety and cameras. A guest lied or the rep made a wrong call, either way there was no inclination or accountability of when it would be resolved and the rep failed to clearly communicate next steps and response times, which is customer service 101! Airbnb needs to have a professional to overhaul the entire customer support for host and whoever is over it should be fired or retrained.
This billion dollar company has zero equity in their thought process to improve the level of respect and support of customer care for super host!
This level of service should not be tolerated by any real host and especially a super host. I work hard for my profits and I am absolutely turned off by every incident with customer service. They need better training and more supportive policies for host!
I am totally disappointed and dissatisfied.