Unsafe condition (damaged/rotted flooring)

Kenneth12
Level 10
Chicago, IL

Unsafe condition (damaged/rotted flooring)

Howdy all,

I recently stayed 2 nights with a host who had severely damaged flooring,   with thinned,  rotted and loose floorboards.   There were several sections that needed to be avoiding do to looseness,   as well as one that was covered by an Ottoman where two boards where cracked and open to the underfloor beneath.

I have tried to report this unsafe condition but appear to be having no luck-- the host,  who has only a few previous stays, filed a damage claim after checkout where I pointed it out to him.    Any attempt to create a new issue seems to get lumped into this existing ticket and nothing is done.

I can call the Superhost line or Business support,  any other ideas?

Thanks,  Ken

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