Airbnb lack of clarity on the cancelation policies for this WHO declared pandemic is simply a nightmare.
Guests are frustrated and stressed. They don't want to travel in fear of contracting the disease. National and local governments are making changes on a daily basis and guests are afraid of not being able to come back home even if they still want travel.
As a host, I have a strict cancelation policy. Given the circumstance, I am willing to provide a cancelation at no cost. BUT I CAN'T DO IT ALONE WITHOUT AIRBNB's APPROVAL. When trying to get through Airbnb from the USA, I get: busy tone on their main number, a message telling me to check their (unclear) policies on airbnb.com/COVID19, a message stating hours of wait, and the pitiful getting hung upon.
So, with a few dozen reservations trying to get canceled, the frustration is piling up. This will certainly be a lesson for everyone involved.
Praying that this will soon pass and that everyone stays healthy and back to traveling again!