Last updated: March 13th, 2020
As more information about the coronavirus (COVID-19) outbreak becomes available, Airbnb continues to prioritize the safety and well-being of our community of hosts, guests and employees around the world.
As this situation evolves, we strongly urge you to review your local government’s travel guidance and health advisories and take necessary precautions to protect yourself and your guests when hosting or traveling.
Following governmental and health authorities guidance and recommendations, Airbnb is offering impacted hosts and guests with eligible reservations the option to cancel their reservations without charges through our extenuating circumstances policy. We’ll continue to evaluate and update this policy in line with official guidance.
Airbnb understands that you may have concerns, and we’d like to encourage impacted hosts and guests to reach out to our customer support team (https://www.airbnb.com/help/home) with questions or to get help with canceling reservations.
More details about our extenuating circumstances policy can be found here.
Read the FAQs here: Answers to your hosting questions about coronavirus
My only reservation for June just cancelled 3 days before arrival. I reached out to them sometime ago to see how certain they were to still come and they had assured me with 100% certainty that they were still coming. I would have rented my place for the summer as a monthly rental otherwise but did not want to cancel on these people or my 1 August reservation. I now have spent money on plants, stocking the house with supplies, and hooking up internet and TV in anticipation of their arrival next week only to learn that they are not coming. Our state is fully open and all they would of had to do is take a test from Walgreens before they come and provide the results which you get within 30 minutes. Their reason was that they would have to jump thru too many hoops to travel here.
My "partner" Air BnB accepted this excuse as extenuating circumstances and graciously and without question or notification refunded their money 100% leaving me in the dust with an empty house and utility bills for 2 months. I am not eligible of their "support funds" because the reservation is past their date that they set.
I have been supportive of every person that has cancelled so far and taking nothing for it. Allowing people to cancel within days of their arrival and not receiving any compensation for it is a totally a slap in the face from my "partners" I am seriously considering pulling my listing from this site and just giving the others all of my business. I am down from a fully booked calendar to 1 original reservation in August who is even questioning if they should come. If Air BnB feels like they can just update and extend their cancellations rules that they implement on us then they need to extend their Support Payments to match. This is so unfair,and one sided. I feel so violated by my Air BnB "partner." W