Airbnb gave my guest a full refund because his travel companion had a covid positive test.
This is despite him selecting the non-refundable option when booking.
This is despite my own strict cancellation policy that does not allow refunds when cancelling just a few days prior to stay.
And this is despite my the Airbnb covid cancellation policy.
Support told me the refund is due to Extenuating Circumstances policy that he cannot take his flight due to covid positive test.
Is this an accurate application of the Extenuating Circumstances policy?
How can hosts be financially responsible for guests' health?
Can someone in Airbnb confirm that all guests can get full refund anytime if they cancel with a covid positive test? Or any hosts who have tried to question this successfully? It doesn't seem to make any sense based on the policy.
Chris & Lynn