Hello Community,
Verified guests booked my condo for 3 nights on Sept 25-28, I accepted their booking. We helped them check in . 3 Days later, place was a mess and my playstation, external harddive, ps3 games, towels, and even power plug were stolen. Lets not forget I had to make guest cards for them which is another charge. With in 48 hours, I submitted all pictures, police report, security report to airbnb resolution center but heard nothing from them. A week later, I contacted airbnb resolution again but still nothing. This is really disturbing because normally I get a response right away.
One thing that is very strange, when I tried to contact these "verified" guest about my stolen stuff, airbnb deleted the messages and said; something like, these guest are still waiting to complete their profile. But this happened after 3 days of them living and staying at my place. Should this step have happened before they got to book? So far its 2 weeks and nothing from airbnb, I only have the emails of "requesting money from guest". Please anyone help me with this matter. Thank you.
