I have a friend who is trying to make a first booking. She doesn't have a camera on her computer. Can anyone tell me how she can download her driver's licence with a cell phone and send to AirBnB. There is nothing in the Help section covering this problem.
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I have a trip pending but am told I need to add verification. I have supplied a copy of my driver's license, Facebook link, personal photo and even made and saved a video, but it still shows I need to add verification. How long does it take before someone can verify everything I've entered?
Where we have had guests with pending verification it has taken about 24 hours for it to complete...not sure if that is above or below what is usual.
Are you able to play the video back on the site? If so, your video has been uploaded and is being reviewed Airbnb. This can take up to 24 hours but is generally approved in a few hours.
You should also be able to check your status here:
You may also want to reach out to your host and see if they can possibly hold the listing for you as the verification is taking longer. Many hosts will do this for you.
hi ben - similarly i have been having this problem for more than 10 days. Been communicating with the help desk and they kept coming back and advised me to take new photo. that doesnt help.
can anyone help ? thanks
I am trying to comple the verification of ID for my first booking. I click on the link in the email and the link in my profile, but it takes me to the search page.
How do I fix this?
Following @Dave & Deb's advice above, did you managed to verify your account in the end?
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