06-23-2016 01:25 PM
I have a friend who is trying to make a first booking. She doesn't have a camera on her computer. Can anyone tell me how she can download her driver's licence with a cell phone and send to AirBnB. There is nothing in the Help section covering this problem.
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06-23-2016 01:46 PM
She can take a photo on her phone, email it to herself and then download it from the message to her computer (and then upload to Airbnb)
06-23-2016 02:16 PM
I have a trip pending but am told I need to add verification. I have supplied a copy of my driver's license, Facebook link, personal photo and even made and saved a video, but it still shows I need to add verification. How long does it take before someone can verify everything I've entered?
06-23-2016 02:19 PM
Where we have had guests with pending verification it has taken about 24 hours for it to complete...not sure if that is above or below what is usual.
06-23-2016 02:36 PM - edited 06-23-2016 02:38 PM
Are you able to play the video back on the site? If so, your video has been uploaded and is being reviewed Airbnb. This can take up to 24 hours but is generally approved in a few hours.
You should also be able to check your status here:
You may also want to reach out to your host and see if they can possibly hold the listing for you as the verification is taking longer. Many hosts will do this for you.
11-13-2016 05:27 PM
I have uploaded photo ID and recorded a video message but i still cannot verify myself?
Has anyone got any ideas for me?