Hello,
Today I’ve had my first guest check in …however, they’ve arrived 5 hours early. I messaged last and this morning and clearly stated check in was at 4pm. I also gave them the door code this morning so they clearly read the message.
I ran to my car after being inside and when I got to my car I heard the beeps on the door lock. I thought that was strange. Then I went back in at to finish up cleaning and they were there. I mentioned the check in time and the guy just said “oh.. oooops”. I told them it was ok as everything was ready for them but I’m very annoyed and upset.
Can someone please advise me what the best action for this is? I don’t want a bad review but I don’t want this dude to get one over on me, in my property.
Do I leave a review stating what happened?