*****If anyone with any kind of authority in this company reads this, please reach out to me because I will be taking legal action to pursue this if nothing is done on their part.
Hello community, this is my first post and it is an interesting one. READ CAREFULLY
I booked a place to stay in lake arrowhead with my family Dec 24th-Dec 29th 2017 this past August 8th,2017. 1 month later (On September 18th) the host CANCELS WITHOUT WARNING. The only notification I received was that a refund was being given back to my original payment method. All of this with no prior indication and WITHOUT MY CONSENT. I called customer service and was told that "the host is no longer going to use Airbnb as a platform to list the property." They stated a case manager will be assigned and “help” me find a new booking. HERE IS WHERE THE STORY GOES BEYOND SOUTH! First of all, all the prices during that time have gone up. ALOT! I specifically booked in advance to avoid a a potential price surge and am now put into a horrible situation. I booked a car that costs me $500 for the week in anticipation of this trip and all the while already charged my card for the full amount (I only get half the price of the reservation). Every listing that can accommodate the same specifications as the place that I intially booked is now an extra $150 a night minimum (That’s atleast an extra $650 ontop of my original reservation because the host cancelled my reservation). The case manager assured me that they will do everything in their power to "help" in this situation. Its been 5 days so far and NOTHING has been done. The case manager straight up said that he cant do anything to offset the cost of a new reservation to honor my original booking price. I have tried to keep open communication with the case manager and now they are just straight up ignoring me. THE FRAUD BEGINS HERE: While looking for any potential listings ----> I find the EXACT SAME CABIN WITH A DIFFERENT HOST AT A HIGHER PRICE LISTED ON AIRBNB! THE EXACT SAME CABIN! That's right everyone. I have pointed this out to Airbnb supervisors and case managers and NO ONE CARES. They don’t care about helping me, they don’t care about the fraudulent activity that is happening on their website. THEY JUST DONT CARE. I received an email today essentially indicating my case was closed because there was nothing they could do. I have attached screen shots to show you all:
1. What my original booking looked like
2. What the new property was listed as under the new host names
3. That the original host is still listing his own property on other websites under his name because he found an illegal loophole to make more money. NOTE THE NAME IS THE SAME AS THE ORIGINAL HOSTER ON AIRBNB! FRAUD FRAUD FRAUD ALL THE WAY
If anyone with any kind of authority in this company reads this, please reach out to me because I will be taking legal action to pursue this if nothing is done on their part.