WHY can’t I decline

Deanna139
Level 2
Lake Elsinore, CA

WHY can’t I decline

Why can’t I decline any inquiries or reservations?!? I’ve called on this issue for about a week. All Airbnb is allowing me to do is approve or pre approve What’s up?!?!?

2 Replies 2
Mike-And-Jane0
Level 10
England, United Kingdom

@Deanna139 

My understanding is that if it is an enquiry you should answer it (to maintain your stats) but you do not need to approve/pre approve/decline.

For reservations they hate you declining and will, I believe, start to penalise you after 3.

Luana130
Level 10
State of Bahia, Brazil

All you need to do for an inquiry is send a message to the guest. I don't pre approve or reject anyone. Reservations, that is another thing entirely.