WIFE ACCOUNT WAS HACKED AND NOW SHE IS 400 EUROS IN DEBT!

[Carlos1454]

MY WIFE ACCOUNT WAS HACKED AND SHE IS NOW 424.99 EUROS IN DEBT IN HER PAYPAL ACCOUNT AS SOMEONE BOOKED A STAY IN THE UK!

ALSO, SHE IS BLOCKED FROM HER AIRBNB ACCOUNT AS THE HACKERS HAVE CLEVERLY CHANGED HER EMAIL?

I AM BEGINNING TO THINK ITS PERHAPS AN INSIDE JOB BY SOME STAFF OF AIRBNB AS WE DID NOT GET ANY EMAIL NOTIFICATION REQUESTING THIS CHANGE ON THE EMAIL FROM AIRBNB! 

I AM WRITING THIS ON MY OWN ACCOUNT ACCOUNT HOPING SOMEONE FROM AIRBNB CAN CONTACT US!

IF WE GET NO HELP! I WILL GO ON SOCIAL MEDIA AND WARN EVERYONE HOW UNSAFE THIS PLATFORM CAN BE, WHICH IS THE TRUTH! 

I AM SO DISAPPOINTED IT IS SO HARD TO GET SUPPORT FROM THEM. 

HOPE SOMEONE CAN HELP! 

[Stephanie]

Hi there @Carlos1454,

Sorry to hear about your plight. Could you please contact the customer support team with this information? You can find an appropriate why to reach them using this: https://www.airbnb.co.uk/help/contact_us

Many thanks,

Stephanie