Wanting to cancel a guest without penalty

[Lidia81]

I have cancelled a booking that came through without my permission, I have discovered from the person booking that the area where you can book had the "booking immediately and accepted" area had been turned on. At no time did I turn it on and in fact did not even know about it I presumed that every guest would have to be checked. I spoke to her on how to navigate that area and she very kindly gave me the information to do so and understood my situation. It has now been turned off. I am having a hip operation so of course I would have to accept or not!!! I have now blocked all dates until July. You site is not user friendly. I am presuming I will not be penalised because of this. Would you please respond AIRBNB to this. 

Lidia Huljich

[Matthew285]

@Lidia81, you do need to contact AirBnB directly about this matter, but this discussion board is not AirBnB.

(We are just guests and hosts who are here to chat with each other)

To contact AirBnB:

Go to your Host Dashboard and choose the "Help" page.
At the bottom of the "Help" page is a "Contact us" button.
Use the "Contact us" button to reach AirBnB directly.

Or, just use this: https://www.airbnb.com/help/contact_us

[Lidia81]

Hi Matthew I appreciate your response, but i seriously cannot work out how to send a message to airbnb, there does not seem to be an area to go to. i must be missing something, can you please help. i am fairly new at this airbnb and i am not impressed. it is not easy.