Website glitches!

in
Tulum, Mexico
Level 2
236 Views

Hi all! My guests checked out this morning and the two bicycles we lent them during their stay are nowhere to be found... I have written to the guest and had no response but urgently need the bikes for guests checking in later today. I figured I will have to claim for the bikes from the security deposit and rush out to buy new ones. But the "report a problem" button won't work! Yet another problem with the "new and improved" website! And now this is the third attempt at posting this, even!!! Gah! So user-unfriendly and time-consuming! And I can't find a way to contact airnbnb directly. Can anyone help, please? Thank you! 🙂

2 Replies

Re: Website glitches!

in
Templeton, CA
Level 10

Hi @Cath2 so sorry to hear about the bikes! Sheesh!  Here's how to contact Airbnb.  I suggest the twitter option as it gets a faster response. 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165/highlight/false#...

 

Also here's a link on Security Deposits: 

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

 

And the Resolution Center: 

 

https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-How-To-Guide-Request-or-Offe...

 

Good Luck!

Re: Website glitches!

in
Tulum, Mexico
Level 2

Thank you so much for your help, Clare! 🙂 X

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