Website issues - getting wrong msgs

Marla1
Level 1
Albuquerque, NM

Website issues - getting wrong msgs

I am not a host, only a guest.  Starting a week or so ago, I started getting some weird emails from Airbnb in Chinese script.  Today I got a message texted to my phone - that went through the Airbnb site - requesting to stay in my home in Austin.  I live in New Mexico, and as I said, do not host at all.  When I logged in to the website, I got the host's screen for a specific property in Austin and the option to accept or deny the reservation request.  I cannot seem to find anywhere on the website a technical support screen or phone number or anything to report the issue.  Anyone have any ideas?  Anyone having similar issues?  Thanks so much! 

1 Reply 1
ZenHomes0
Level 10
Singapore

@Marla1 seems like a security issue, quite an urgent one too. Perhaps you can give them a call at +1-415-798-2174 or +1-877532-2356 (toll free) and let them know this situation.