Hi Sarah,
Yep, we asked her for more info and we've asked her today where she's been staying before as if she's been coming 15 years, I'd imagine that she would have joined AirBnB before September, the setting for only being able to IB with reviews and recommendations hadn't been set up (is now), so that was an oversight that's been corrected.
We'll wait to see what the guest comes back, with, we're keen not to deny people their holiday, especially after the year that 2020 has been, we've had a bunch of guests through, some with reviews, some without, it's just the way this person is communicating, with copying and pasting the same message twice, and being vague with details, is setting off the spidey senses....