I have a guest from Florida, and working near by as Dr. we posted mask are required on both end entry of our property.
I have total 9 tenants here and mostly are from Airbnb. We ask each guest to wear mask, since few are travel Nurce, and now, a female dr.
first she claim she did not know we have stairs to claim, and booked 2 months over. So, I kindly let her change to one month to avoid her rent lost. Due to our long turn policy.
then , I found her not wearing mask , I softly remind her, so she wearing the mask after, without a word.
Then, last night, I found her again, not wear mask. Not only that, she even had visitor without telling. Both did not wear mask neither. And talking in hall way that every guest has to walking by at some time.
So I asked her again our policy is ‘no visitor allowed’ unless asked and agreed in advance. After hours, she replied from text, avoid reply me from Airbnb platform. She said: she did not go to work yesterday, and she was sick, and asked me : did she supposed to tell me when she is sick? And her daughter will leave tomorrow morning. That was all she said. ( So, that is extra two nights with extra person rate in my policy. )
in my opinion, she is disrespectful our policy, and disrespect other’s health at Covid-19. And she did not follow our house rules.
my other guest from Airbnb was not happy to know that as a Dr. will not wear mask at common areas in our property at all.
I am about to call Airbnb , not yet... because, I know Airbnb will not help until few weeks later...that was my experience with Airbnb before. That I have to Handel it on my own. Plus, her daughter will leave tomorrow. But, my guess is, what is next? Will there be another stranger showing up later?
should I just cancel her? She does not have any reviews on Airbnb. And she is a Dr.
how she behave is making me wonder how to trust to even visit dr. What does Dr. do when they left the office? With mask? Without mask?
looking forward to hear hosts’s opinions, and what would you do? Cancel her? Do I get polished by Airbnb? looks like never accept zero reviews from any one in the future, even they are Dr. I really thought, Dr. should care about wearing mask, and respectful . I was wrong about this Dr.
thanks for reading.
regards
karla.