Hello,
I received 3 star review and just an 'N' in my review - nothing else written. My hubby and I wondered did it mean No they didn't want to,leave a review?
I had a family stay recently and it has so upset me that they felt to leave their issues until i read about it on my review. They were claiming that the place was not cleaned appropriately and bedding wasn't changed and that the house was dusty. Its upset me because i know the work i put into my wee listing and the precautions I take because of Covid etc. But even with or without Covid I am proud of my wee place and want it looking lovely for my guests.
I think I am more annoyed as i give them good but short feedback, giving them the benefit of the doubt. One of my cushions was damaged; they moved furniture and ornaments around the house and outside (which I thought was strange but it didn't bother me at the time), the shower enclosure was covered in shower gel as if someone had squirted deliberately again I put it down to children; contaminated the recycling bins; they took my bleach bottle which was filled to the neck LOL with all this i didn't say anything about it. I telephoned the guest last night about the review and issues. I told him how i was upset and about that all the things, he said. He went on about the dust and smoke (its a non smoking house), his opinion and assumptions. I told him about what he and his family had did but didn't mark him down for it. He denied everything but when i said about the bleach he had no words LOL. I told him I suppose i have learned a lesson from all this.
Then his wife phoned me last night and left a voicemail citing all the things her husband said and invited me to call her back to discuss. I didn't as I have already dealt with it. The best of it is they put nice feedback in my guest book??
They stayed the four nights and not a dicky bird until my review??
Anyway just needed a rant - thanks in advance!
Christine