What happens if a guest decides not to stay after checking in?

Grant0
Level 1
New York, New York, United States

What happens if a guest decides not to stay after checking in?

My guests checked in yesterday. Today they informed me they are not planning on staying with me for the rest of their stay since they feel the walk from the subway is unsafe (it's not). Am I obligated to refund them? How does it work in this case?

2 Replies 2
Keith1
Level 10
SF, CA

Your guest cancellation policy will apply.  

they're detailed here: https://www.airbnb.com/home/cancellation_policies

 

This assumes the guest actually cancels which is in their best interest to do.

You'll want to avoid them making a claim later asking for a refund after you've had no opportunity to rebook the unused nights.

Grant0
Level 1
New York, New York, United States

Aha, thanks! I was not able to find that page myself!