Hi,
Has anyone had a guest who complained about smells in the house and requested for a refund? Honestly, I can’t smell anything bad and bought more air fresheners to ‘remove’ the problem but after 1 week, he wants to check out earlier and a refund of the nights not spent as well as a discount on the stays already spent there.
The worst part is, Airbnb support staff seems to have decided we, the hosts, are at fault and despite my requests to get someone to come down, they are refusing to do so. This is frustrating.
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