What if a bed broke when a guest was there but they are claiming it was a poorly constructed bed. It's only 1.5 years but it may be poorly constructed. Will Aircover still pay?

What if a bed broke when a guest was there but they are claiming it was a poorly constructed bed. It's only 1.5 years but it may be poorly constructed. Will Aircover still pay?

Will aircover still pay?  I know I have to put in a claim and they try and go after the guest to pay.  I don't think the guest should have to pay.  I want airbnb to pay.  I'm wondering if the guest just doesn't pay, will it affect their future use of airbnb or penalize them in any way?  I don't want to penalize them.

2 Replies 2
Mike-And-Jane0
Level 10
England, United Kingdom

@Sherri227 So you are willing to get Airbnb to pay for a dodgy bed but not the guest? It's people like you that cause the host fees to be so high. Let's hope they reject your claim.

Fiona256
Level 10
Scotland, United Kingdom

Why do you think Airbnb should pay for your poorly-constructed bed?