What is the Policy for a U.S. Guest Cancelling a Long-Term Stay?

in
Minneapolis, MN
Level 2
730 Views

Hello,

My wife and I are AirBnB guests who made a reservation last fall for 49 nights to start in January 2021 in the U.S. My reason for canceling is the corona virus, which could very well flare up this coming winter (my wife an I are seniors and therefore vulnerable). I had read that a full refund is available for long-term stays if the host is given 30-days notice. On the other hand, when I went to cancel, I found that there would be a full refund MINUS THE FIRST 30 DAYS AND THE SERVICE FEE. The host has told me she cannot initiate the cancellation.

 

Could someone please clarify what the policy is? If necessary, I'll certainly pay any penalty, even though the cause is through no fault on my part. I'd just like to find out which information is correct.

 

Thanks,
Bill 

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Re: What is the Policy for a U.S. Guest Cancelling a Long-Term Stay?

in
Minneapolis, MN
Level 2

Thanks, Mark.

 

Your comments make a lot of sense. I'll just make sure to leave myself a reminder so that I don't blow past the 30-day deadline!

 

Bill

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3 Replies

Re: What is the Policy for a U.S. Guest Cancelling a Long-Term Stay?

in
Bristol, United Kingdom
Level 10

I wouldn't imagine long term bookings for next year would the covered by the pandemic long term stay policy. @William--Bill-4 

 

If you want to cancel you would process the cancellation policy on the long term cancellation policy you booked under (see Airbnb Help Centre) so if you cancel you will lose the first month.

 

 

Re: What is the Policy for a U.S. Guest Cancelling a Long-Term Stay?

in
Jersey City, NJ
Level 10

@William--Bill-4   Your cancellation would fall outside of the covid policy, so I would advise that you should wait until the Fall.  Things may have changed and you may feel it is okay to travel, things could get worse or as you say there could be a second round of contagion, in which case, you would probably get a refund.  The worse that can happen is if you cancel w/in 30 days of your reservation, the same fee would apply as if you cancel now.

 

*You would probably have better luck in overriding the host cancellation policy if you wait until Fall also where there may have evidence that supports you should be able to cancel due to your age/health, and, again, if things are more settled/optimistic on the virus you may no longer wish to cancel at that time.

Re: What is the Policy for a U.S. Guest Cancelling a Long-Term Stay?

in
Minneapolis, MN
Level 2

Thanks, Mark.

 

Your comments make a lot of sense. I'll just make sure to leave myself a reminder so that I don't blow past the 30-day deadline!

 

Bill

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