I should start by saying that I am a co-host of a listing. The owner is out of state and I do virtually everything for this listing .
Does that prevent me from seeing everything on the site? On the notifications page, I have a message that says we're falling
behind on the airbnb hosting standards, but when I tap the "find out more" it takes me to the basic web page that tells new
hosts what's expected of them. We have NOTHING but glowing5 star reviews from literally every
guest that has stayed with us. We have never cancelled a reservation ,and our average response time to all inquiries is ONE HOUR!
What on earth could we possibly be doing better? We were superhosts until last month, and with no word of explanation we're not
anymore. What is going on airbnb ? And isn't there any more direct means of getting feedback for our listing and what's going on
with it? I take this very personally and put my all into it. I am in constant contact with each and every guest from the time they make
their reservation until the day they check out, and go above and beyond to ensure the best experience for our guests.
Anyone else have the same thing happening? How do I fix this ?