Hi @Mike2242 ,
Hindsight is always a learning curve but knowing your first cleaning team were away, I would’ve checked the back ups or some one was available . Otherwise simply block the booking calendar, until your listing has been made ready for the next guests (Regardless of the historical trend for January bookings)
Your upfront communication with this IB reservation was the best move and these guests have chosen to stay. The dilemma now lays with the reviews especially about cleanliness.
1- Your review for the last guests will be reliant on the feedback from the IB guest.
2- IB guest hopefully walked into a spotless cabin and had very little to tidy up.
As @Anonymous mentions to have an emergency contact /co host , other than your cleaning team,
is a good idea for any host.
Hope everything works out .