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Winter Release Q&A with Airbnb’s Christy Schrader

Winter Release Q&A session

Whem the guest brooke the sink in the baathroom and leave the door open when it,s raining...

Whem the guest brooke the sink in the baathroom and leave the door open when it,s raining...

where to go when the guest did not say to us that they had broken the sink and the wather ran out ?  The tree swallow and  is now damagde.  The crane on the sink was loose and it stood the wrong way.  The wather has now swalloved the tree and it is not i good contition. 

What shall we do and where to get help?  We have been takin pictures of this also..

They did also leave the door open, we told they could do that, but not open wich means that during the rain, it rain in the hall and leave wather inside..

what  shall we do and where to go?  We talk about ca 5000 NOK..

3 Replies 3
Helen3
Top Contributor
Bristol, United Kingdom

Contact BnB through their website or call them (number on your guest booking confirmation).

 

You need to lodge a claim within 48 hours.

 

 

Helen3
Top Contributor
Bristol, United Kingdom

 

 

 

Mike77
Level 10
Bend, OR

@Kjell-Birger0

 

"the wather ran out..."

 

Who let the WATHER out?  Who, who?

 

Chuckle.

 

"The tree swallow and  is now damagde."

 

I just hate it when a tree swallows anything of mine.  Plus sometimes it damages the tree!  So sad.

 

 

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887
Mike says: "Need to contact AirBnB, Google It."