When to claim part of the bond

[Robyn59]

Hi all,

I would like your advice/opinion on when it is reasonable to claim part of a bond.

We recently had a family stay with their pet dog.  We allow dogs, however the house rules clearly state they are not to be on the furniture.

The dog clearly slept on one of the unused (and therefore unpaid for) beds.  Leaving it covered with dog hair.  We had to launder all of the linen.

If you have had this experience, would you please advise?  I am thinking that it would be reasonable to charge for the use of that bed over the period of time - reasoning - it was slept on every night - just as a person would do?

Would love to hear your throughts

thanks

Robyn

[Cynthia-and-Chris1]

I would think you would only be entitled to the cost of laundering the linens, since that is all you are out.  Hopefully you took pictures of the hairy bed, because chances are Airbnb will want to see those in order to approve your claim.

[Sue219]

Your claim sounds very reasonable. I want to claim part of a bond due to the extra cleaning and rearagaing of furniture left by on tenant. So far I hadn't found out how to do this. Any help?

[Cynthia-and-Chris1]

@Sue219  You'll do this through the Resolution Center.  Be prepared to provide invoices and/or receipts for the amounts you are out.  I wouldn't hold my breath on actually getting a dime, though.

[Sue219]

Thanks for your reply. Very disappointing to hear Airbnb don't enable you to protect your investment

[Branka-and-Silvia0]

@Robyn59

do you have house rules for dog owners? We do, and it is written what is forbidden (to let the dog jump on furniture etc...)

do you charge a pet fee (extra cleaning fee) ? We do

and we never make more beds than we have guests. On unused beds we just put a waterproof protection sheet and a bedspread. So in case they use it for their bags and suitcases or a dog jumps on it - we have just one bedspred to wash.

Just one tip - do not get upset because it. Keep repeting to youself: Everything is good until they don't put my place in fire, flood it or take a party and trash it ! 

[Cormac0]

@Robyn59

Disclaimer "I have never kept a Pet"

Do you have a pet sleeping area or mat for the dog to sleep on?

I would only contemplate allowing pets, if they slept and stayed in the back garden in a kennel.

I had a property manager who allowed a long-term tenant keep a large dog in one of my apartments, he turned one of the bedrooms into a dog kennel, the consequence of which resulted in a destroyed parquet floor and the door had to be replaced because of scratch marks.

Another apartment had to have the couch dumped because of the smell of cats pee! the tenants become immune to the smell but nobody else does.