When you got travel credits, you got higher service fee, in my case

Jelena62
Level 2
Belgrade, Serbia

When you got travel credits, you got higher service fee, in my case

Hello,

 

friend and I want to book apartment, and when she go to request to book she got this calculation, notice her service fee:

 

IMG_4060.JPG

And when I go to same apartment, with my 22e travel credit, I got higher Service fee:

Screen Shot 2018-08-21 at 9.42.36 AM.png

Needless to say, we are booking from the same city.

 

This is pretty sneaky.

 

Who do I talk to?

 

Thanx in advance,

Jelena [Surname hidden]

 

 

 
 
28 Replies 28
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Jelena62 the service fee can vary from 0% to 20% of the booking subtotal. I don't think talking to anyone will solve this because it is an automated sistem. Just book with the lower price and enjoy your trip to Paris 🙂

She can not book, I have to. And I don’t like this kid of coincidence. Thought somebody had this kind of problem and if not, it is goot to know. Check price, if you have Travel credits.

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Jelena62 the price you got is lower anyway that the one your friend got. It just isn't worth contacting Airbnb and trying to get the same service fee because it varies and I am sure they will have some excuse for the way it is calculated for you, the phone bill will be more expencive than the discount you might get but most probably they won't even give you one.

Are you suggesting me to do nothing? That is no option. I think that they at least own me explanation. This is so bad coincidence, and you can not draw any good conclusion out of it. I conctact them online, they are working on finding the reason. I’ll let you know.

and then, what is the point of giving travel credit??

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Jelena62 what was their explanation?

Yesterday they inform me that they'll "do further investigation" to make sure that they provide utmost service regarding my query. And ask me to stay tuned. Their guy from Customer Experience Specialist Team still didn't write back to me.

 

And when I make next step, mine gift credit is no more 22e, but 21,67e.

so insted I have 22e gift credit, with reising Service fee, I have actualy 7,67e.

Screen Shot 2018-08-22 at 4.44.54 PM.png

Mika8
Level 10
Zürich, Switzerland

 

@Ana1136 .. yes .. the service fee can vary from 0 to 20% BUT this should vary according to length of stay or other issue .. and not for perfectly the same booking, only one with travel credits and the other without. 

Letti0
Level 10
Atascosa, TX

@Mika8  What this is saying to me is the travel credit is actually worth roughly 1/3 of the face valve. 

Mika8
Level 10
Zürich, Switzerland

 

@Letti0 .. exactly!

Jelena62
Level 2
Belgrade, Serbia

And it is not coincidence, every apartmen we chack it's the same, with Gift credit, they reise Service fee.

 

IMG_4076.JPGScreen Shot 2018-08-23 at 9.01.47 AM.png

Elena87
Level 10
СПБ, Russia

No wonder airbnb is under the European Commission gaze over pricing and guarantees - especially delayed sticker shock.

 

https://www.independent.co.uk/news/business/news/airbnb-price-refund-policy-eu-compensation-claims-e...

Mika8
Level 10
Zürich, Switzerland

 

I just checked the fees from my last booking with coupon received as Superhost .. there the fees had been correct. 

 

But this is also quite a year ago .. and perhaps they have different 'policies' how they estimate different coupons... in any case .. no coincidence here and brings a dark shadow over the trust on airbnb