Hello @Staci0, @Victoria1, @Amber1,
Lovely to meet you all, I wonder have you seen this Help Center article? It says that 'your available travel credits automatically appear as a coupon on the checkout page of your reservation request. If the travel credits aren't automatically added, it means the reservation does not qualify.'
I hope this is helpful. If anyone else has any tips on this please do share. 🙂
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