@William1280 @Jessica-and-Henry0 @Yadira22 @Anonymous @Luana130
Thank you all for your valid suggestions.
As you all know that Airbnb has a corvid-19 cancellation policy which gives up to 25% to the host after a guest cancels. In this case, the guest booking period is outside of the corvid-19 policy covered by Airbnb. I want to make sure that I can still get that portion.
My point of the post is stated in my title. Airbnb support is becoming worse. This is just one example.
I have tried to avoid using Airbnb support. But recently I have to do it twice. In the other case, a guest booked one but came with two. I sent a request for extra guest charge. It went to resolution center. 72 hours later, I involved Airbnb. The resolution center replied me the first time that they will handle the case. A week later, I had to ask an update through email because I still had not get the money. Btw, the email is the only way to contact resolution department. I did not get a response. One more week later, I still did not get a response. Finally I had to use Twitter and asking for help. I got a response 12 hours later.
Airbnb support is slow. But now it is much more slower. Hopefully what I experienced recently is not the norm. Other hosts and guests are luckier.