I recently had to cancel a guest reservation as we have sold our house and we are completing on or around the date this guest booked, I sent a message to the guest to explain and she was happy to try and find somewhere else. She then went onto cancel the booking. I have not received any money from this booking due to the timescale of it being a reservation well in advance, however you have taken £39.28 from my payout reservation **which should have been £88.69, I am unsure why you have done this, I shouldn't have to pay for a cancelled reservation that I have received no monies for? Please advise by return.
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