Why have I been asked to pay for a cancellation?

[Hideaway0]

Dear Airbnb,

I'm Hideaway Villa, Hoi An city, Viet Nam. Please kindly advise us why we have to pay the money for the below case:

Cancellation of reservation **

(₫2263880)

For more information you may need, please feel free to contact us via : [email address and phone number hidden]

Sincerely,

Hoi An Hideaway Villa

[Kirstie]

Hi @Hideaway0,

Welcome to the Community Center!

This is a forum for peer to peer support, it is not monitored by Airbnb, so unfortunately we can't look into your account for you. We might be able to give advice about why you're being charged for this cancellation if you gave us more details about this. Did you cancel this reservation? 

Just to let you know, I have moved your post here to a new thread so that it doesn't get lost in another discussion and it is easier to find. I have also given it a title, please let me know if you want to change it!

In case you're not sure how to start a new thread - this CC Tutorial gives a step by step guide to starting a conversation in the Community Centre.

Kirstie

[Hideaway0]

Date Type Details Amount Paid Out

05/18/2017	Payout	Transfer to Account **		₫107580
05/18/2017	Reservation	May 17 - 19, 2017 ** [name hidden]	₫1565921
04/04/2017	Reservation	Apr 3 - 5, 2017 ** [name hidden]	₫1573925
02/10/2017	Cancellation Fee	Cancellation of reservation **	(₫2263880)
01/30/2017	Adjustment	Jan 28 - 29, 2017 ** [name hidden]	(₫768386)
01/29/2017	Payout	Transfer to Account *****5244		₫768386
01/29/2017	Reservation	Jan 28 - 29, 2017 ** [name hidden]	₫768386

StatusDates and LocationGuestDetails

AcceptedMay 17 - 19, 2017
[link hidden]
Lương Như Bích Villa
tp. Hội An, Quảng Nam

[name hidden]
[link hidden]

₫1611310 total

[link hidden]

AcceptedApr 3 - 5, 2017
[link hidden]
Lương Như Bích Villa
tp. Hội An, Quảng Nam

[name hidden]

[link hidden]

₫1619546 total

[link hidden]

CanceledFeb 12 - 14, 2017
[name hidden]
Lương Như Bích Villa
tp. Hội An, Quảng Nam

[name hidden]

₫1335689 total

[link hidden]

CanceledJan 28 - 29, 2017
[link hidden]
Lương Như Bích Villa
tp. Hội An, Quảng

[name hidden]

₫790986 total

[link hidden]

[Kirstie]

Hi @Hideaway0,

I have removed all of the personal detail for your security as this is a public forum. 

It looks like you have made two cancellations. As a host, you must pay a cancellation fee if you cancel a booking which is deducted from your next payout - this is explained in this Help Guide. 

If this doesn't answer your question, I suggest you contact Airbnb support team - this Community Help Guide explains the best ways to get in touch with them. 

Kirstie