Why is it so challenging to get help through airbnb?

Kathleen502
Level 2
Fairbanks, AK

Why is it so challenging to get help through airbnb?

I had booked my one stay in Liberia, Costa Rica with one email. I now want to write a review and airbnb is stating I have no account with that email.

 

I can't find a way to ask someone to help me with this issue

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