@Nancy405
Sadly, I believe that is not always the case. Do a search on this forum and you will find plenty of examples of cases where hosts were not reimbursed despite providing 'appropriate' documentation, whatever that means (seems to vary according to whichever random person is dealing with your case).
My personal experience of it has been fine, but then I've only ever once tried to claim for damages in my years of hosting, so maybe that worked in my favour. Judging from what I've read here on the CC, it's a bit of a lottery. So, it's best to have your own insurance to cover any major damages and work in a little contingency fund into your nightly rate to account for general wear and tear and the smaller damages that seem to inevitably occur.
I'm not saying it's fair, but that's kind not how it is. I hope in your current case you get reimbursed soon. It could happen. I'm just saying don't rely on it.