Will damage claim affect my reviews?

Becky246
Level 2
Weston-super-Mare, United Kingdom

Will damage claim affect my reviews?

I have just hosted my 4th guests and they broke a 25 year old ceramic clock which was wall mounted and I presumed it would be safe.  They gave it to my housekeeper and explained it happened as they were struggling with the blind (it isn't very close to the blind). They haven't contacted me though.

As I have only 3 reviews I am worried a damage claim will affect a review from them and lower my 5* rating significantly. I add a damage deposit to my bookings and was going to only ask a nominal amount of around £25 as I wouldn't be able to find a replacement as it was handmade.  Is it worth claiming if they can then leave a bad review? I can't decide what to do!

1 Reply 1
Gordon0
Level 10
London, United Kingdom

For 25b quid, @Becky246, I'd put it down to experience and move on. Not because of the worry of a bad review, just because!

And if it was the clock to the r/h/s of the blind, I can see a cord 'incident' might have been the culprit.