I need you to please guide me on how to proceed with a guest who is currently in my property and since he arrived is complaining about several things... The first complaint was that the hot water in the shower did not last long ... I replied that he have to leave the heater longer so the water last longer ...
He also complained about a drip of the air conditioner, in that sense, I immediately contacted a technician to solve the situation and told him to be patient, and told him that the technicians would not leave without resolving the situation.
He also complained in a very bad way that the pool is dirty, and the filter does not work, that is not true, the filter works correctly and the person who cleans the pool goes one day and another and keeps it clean.
In a very bad way he has spoken to me and he does not stop asking me to reimburse him a good amount of money ... he even threatened me by phone that at the latest tomorrow I have to return a good amount of money ...
I had apologized for the dripping of the conditioned air and asked him to be patient because these things happen from one moment to another and are not preventable.
I feel that this person wants to take advantage to take part of the money he pay and is complaining about all these things (the only real thing is the dripping of the air) to pressure me and achieve his goal.
As an important point that you should take into account, is that when he arrive, he asked for the cleaning schedule and we told him that when the rent is for a week or less, it did not include cleaning (only the final cleaning), and we left in the house extra sheets and towels in case they needed ... upon request of cleaning, he was told that extra cleaning has an additional cost, but that in his case it was going to be done in the middle of the week and without cost !!
Please let me know what to do with this guest!
