Hello @Claudia1792,
My name is Lizzie and I am a Community Manager here in the Community Center.
I'm not sure if you speak English, but I do hope you are ok and safe. Due to the sensitive matter, I have escalated this to our Support Team. Please note to receive immediate assistance, the best option is to contact our support team, from Spain: +34 91 123 45 67 or https://www.airbnb.es/help/contact_us.
Stay safe and hope to speak with you soon.
Lizzie
Translation:
Hola,
Sentimos mucho lo ocurrido. Vamos a remitir tu caso al departamento correspondiente, ya que entendemos que se trata de un asunto delicado. Si necesitas asistencia inmediata, ponte en contacto con nuestro equipo de ayuda llamando al +34 91 123 45 67 (llamada gratuita) o visita nuestra página de contacto https://www.airbnb.es/help/contact_us.
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.