account has been blocked for over 4 days.

[Emma-Xingyi0]

I got client's request, and try to answer, but have received an automatic email, telling me that my account has been disabled, and I need asnwer to the email address that they provided. 

So I answered to: account.disabled@airbnb.com, and got another automated answer as below:

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Hi Emma,

We’re sorry to hear you’re having trouble accessing your Airbnb account. We want to be sure someone isn’t accessing your account without your permission, so we need you to confirm a few things that only you would know.

Please reply to this email with the following:

1. The email address and phone number associated with your Airbnb account
2. If you’re a host: the last four digits of your default payout method OR the email address associated with your PayPal account

After we receive this information, our Trust & Safety Team will investigate and get back to you as soon as possible—usually within 24-48 hours.

Thanks for your patience!

Airbnb’s Trust & Safety team

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I have answered with the information required, but 4 days passed, and I still cannot access to my account.  

During the past 4 days, i got two inquires and 3 bookings which I cannot responde. 

I have tried to find a phone number that I can call, but I cannot find any phone number. 

I hope someone from this community could help. 

Thanks in advance!

Emma

[Caitlin-D0]

hi, I have the same issue and no one at airbnb is being helpful. every person says I am in the"que" to "the right department" for it to be resolved. I have been told numerous diff depts...

They have this front customer service line that is not empowered to do anything and their really is no support as a host if you run into an issue. 

Basically, we the hosts are taking all the burden, while making each of the founders BILLIONAIRES- look it up, they are now the richest in the world. I would think they could hire a few people with all the money they have made of of me to help me, you call on hold over 1/2 to an hour, then a different answewr everytime. Beyond frustrated

[Ann112]

Hi

My account is currently blocked, and I received the same unhelpful automated email last night, having answered all the security questions.

I too have an enquiry pending, about to expire later today. Does anyone have experience of this problem, and how to resolve it? 

Ann

[Haley3]

Hi @Emma-Xingyi0, I'd love to know what happened! How was it resolved? I'm having the same issue and I'm stuck!

Thanks so much in advance!

Haley