What do you guys do to help your guests read the property description for comprehension?
I have two unique campground listings and repeatedly get feedback and reviews that it was not as described. I am looking for ways to help people learn to read the descriptions carefully because despite my best efforts to reiterate certain FYIs in the listing, I keep getting reviews that say it was not as described.
One camper went so far as to say my description didn't disclose the "campground had other campers right next door" when in reality it showed 3 times in pictures (with a description) and was mentioned at least 3 times in the property description. They even texted me to say they did not read the description, but later complained to Airbnb that my listing was inaccurate. Mindblowing.
Another guest interpreted my "pets allowed" to mean that it was pet safe, despite repeated descriptions that state we have coyotes and that is a very dark and scary place for small pets especially. There are just no words. I give a full refund and they still write bad reviews.
And is it acceptable to prime guests for a 5 star review? For example, "Let us know if we can do anything to make your stay better. We only like 5 star reviews!"
Make new friends, Bohemian Hideaway is right next door with a roll up door!