We are frontline medical professionals who have been working so many extract hours fighting COVID-19 and save lives to the limits. However, when both of us finally get time to break and trying to relax and fishing to close beaches because we have the NC fishing licenses, we have experienced the biggest scam ever, it is not only, ruined our vacation, but also severely damaged your reputation as a public company.
Misleading: when we search for the property in Ocean Isle Beach, NC. This property comes first on the list without an address. After booking, it comes back with the address on Myrtle Beach, SC. It is in different states.
That is first cam: Charged us when message stated you would not be charged before host verified.
Due to the state discrepancy stated above, we canceled in 2 minutes when the message” you would not be charged before host verified” was still on and the property is not offering instant book. But it comes message non- refundable. That is the first cam.
Discrimination:
We don’t want to ruin our vacation and of course, no one would like to pay double so we decide to reinstall the reservation. Your company customer service rep “John” not sure his true name and refused to tell the last name stated that he has personally got the answer from “host”. We have waited for more than 3 hours until the cut-off time has passed for reinstall. During the time, we has called 4 times to your company and told us that only the person who personally get the answer from “host” can process the re-installment, the only way I wait the person’s call even we show the message from “host” with insulted “ do you understand English” and refuse to us to talk to the manager “ the manager is helping other customer” every time But so far no manager called us even they promised that the manager would call us within 24 hours. It leads us to believe that discrimination on purposes.
Another Scam:
Due to the cut-off time passed and not being able to reinstall the reservation, the host texted us to ask us just go to the property and you can pay the difference if they have and she give us the access code and address. On good Faith, we trued the host and left the house driving 6 hours to get the property. The security personnel refused us stated the “host” denied even we show the text messages from the host, they are not allowed to give the phone # and asked us to leave stated trespassing with very discriminatory language. We have called the police but they would not be able to help since it is a civil matter.
At 10pm at night, we decided not to ruin our vacation anymore and found other placed to stay since we only have a couple days’ vacation and have so many covid-19 patients waiting for us to save. We are here to request you not only for a full refund but also the necessary compensation. Of course, we would, not only seeking public support but also, more importantly, warning all Americans to void such scams especially for the frontline professionals and Asia Americans. If you have any questions, please contact me, I can be reached at **
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