airbnb cannot fix their hold on our account that requires 180 day minimum stays when the error is clearly internal ...

in
Florida, United States
Level 2
52 Views

We are in Palm Beach County, Florida. They say we are not in compliance with local tax requirements - we are and have been for 3 years. This same thing happened last year - took over a month to fix - in the meantime we could take no bookings. We've talked with at least 8 diff customer service reps directly, messaged, emailed, Facebook chatted and NOTHING works....the reps don't know how to fix the problem - they say they esacalate it - we get a message thread that says they are going to email us and they close the message thread and then we don't hear from them again. We are now setting upn alternative booking websites:  - where we used to book exclusively with airbnb because we can no longer rely on them to provide adequate customer service support and it's too frustrating. Anyone else have issues like this ?

1 Reply

Re: airbnb cannot fix their hold on our account that requires 180 day minimum stays when the error is clearly internal ...

in
Lake Worth, FL
Level 2

Having the same problem. Palm Beach County TDT office doesn't knoe what is going on with Airbnb, they think it is a glitch in their system. Airbnb customer service isn't very helpful at all. Not sure what more can I do. What other websites did you think about using for your listings? 

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