airbnb has stopped my payouts

Galina6
Level 2
Sydney, Australia

airbnb has stopped my payouts

Hello everyone.  Airbnb has stopped giving me my payouts.  My listing is live and I am able to receive new bookings.  My property is in Sydney, Australia.  Contacting airbnb by all means possible enables me to only talk to an airbnb "ambassador" who, while acknowledging my problem, has no idea why it is so.  They say that someone who does will write back to me.  They do, with nonsense like: "As you are using a Russian account, airbnb has suspended payments to any such accounts."  I tell them I am using an Australian bank, and my house is in Sydney.  What has Russia got to do with it?  Another responce I get is: "due to the recent changes you made you need to upload further documents". I didn't make any changes.  I have no idea what they're talking about.

Any advice of what to do?

2 Replies 2
Quincy
Community Manager
Community Manager
London, United Kingdom

Hi there @Galina6, I'm sorry to hear that you are experiencing this. I'll pass this on to the team so that they can investigate. 

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Please follow the Community Guidelines // Volg de communityrichtlijnen

Annie1372
Level 10
Montreal, Canada

@Galina6 

 

Reading this CC, we find that this situation happened to many (to many)  host.


I suggest that you contact AirBNB on this matter. And that you contact them back daily.

don’t give up and good luck

.
Annie