airbnb stole 13k from me and wont return it. What recourse do I have?

[Daniel1164]

This is maybe the worst experience I have ever had. I am traveling with my kids to San Francisco. I book a house I pay the full amount 4 weeks before our arrival. 4 days before the host cancels. I ask for a refund almost a month ago. Still no refund. I have opened 3 tickets with support and now I can't even create a ticket. This is simply theft. Nevermind the fact that they waited 2 days after the cancelation to "help" me find a new place.

I can't imagin if a host canceled the day of on a family. I have 5 kids and I would be stranded in a city with no where to stay but Airbnb would ask to help two days later. 

P.S. we will keep all your money too. This is a joke.

Can anyone Help for real?

[Scott-and-Ingrid0]

I hope you booked with credit card . Dispute the charge with the credit card company and you'll get your money back fast, no one likes chargebacks. Can you still leave a reviw for the host? Leave short to the point truthful review if you can.

[Michael956]

That is horrible.  I've read that if you go on Twitter and publicly shame Airbnb they will resolve the problem quickly.  

[Evan60]

Who knows a good law firm to take on airbnb with a class action lawsuit?  What a rip-off!  They say you're supposed to lodge any complaint within 24 hours, but there is nowhere to do so!  What a racket! 

[Kelly404]

Yeah I feel the same - my host cancelled and still no refund after 3 weeks!