automated refund

Gomathy0
Level 1
London, United Kingdom

automated refund

hi there,

 

i just recieved an automated refund for my booking in July. (after my entire family of 11 have booked flight tickets!)

 

it appears that airb&b have not verified the host but appear to have let him advertise-- he now seems to have been taken off until he's verified.

 

i'm livid as i cant seem to find any help on this, and cant make contact with the host or airb&B

 

i'm angry that airb&b has allowed an unverified host to advertise.

 

can someone please help?

1 Reply 1

@Gomathy0

Sorry to hear of your situation. You will need to phone Airbnb and speak to them. If it is only a case of verification, then...maybe...the host and property will be re-listed shortly. However, if it is something more than that,then Airbnb may not pass on the exact reasons, due to confidentiality rules...ie sometimes there is another reason, but they cant exactly tell you.

I think the Airbnb number for the UK is ... +44 2033 181111

You can also try and send a Facebook message, as that usually gets a response, or use Twitter.