bad review left just now of villa we are travelling to

[Anna1075]

Hi, we are travelling to a villa in Lanzarote on Monday with 2 young children - we have paid extra to have the pool heated. A previous guest has left a bad review this Jan which I have just notice - they said the pool was unsafe and caused their young children to have skin rashes and upset stomachs. Also that there is a cat that lives in the main bedroom with a litter tray. The description said the cat lived outdoors.

I am not sure what to do now. I have emailed the host but not had a response yet - any advice?

Thanks

[Lyn-and-Gavin0]

Hi Anna

You have done the right thing by initially contacting the host to ask for feedback and to get some assurances.  In the interim I would be checking for alternative places that have availability and can meet your requirements (just as a back up if you need to cancel).  Look for superhosts or hosts with lots of positive reviews.  If the hosts do not reply soon - send them another note (always use the air bnb messaging system - so that everything is documented and air bnb can see the conversation thread).  Look at the hosts cancellation policy and then call air bnb - tell them of your concerns and see what they propose.

Hopefully the hosts will respond soon and will come back with assurances etc.

Best

Lyn

[Lyn-and-Gavin0]

This may be helpful - Air bnb telephone number in UK is 02033181111

[Matthew285]

@Anna1075 you are wise to have kept an eye on the reviews of the listing, and you have done the right thing by contacting the host about it. But as @Lyn-and-Gavin0 say, you should also be looking for alternatives, and perhaps get AirBnB involved in your rebooking (so you can perhaps avoid any extra charges caused by the change.)