cancellation because of COVID-19

[Edwin263]

Hello,

A guest canceled the booking, but did not indicate that it is COVID-19. That appears to be the case. Can our guest still change the cancellation and state the reason covid-19?

If not, is there anything else I can do?

The email in Airbnb states the following: You can also refund the full amount to the user by clicking the button below: Submit full refund.

We would like to do that, but how can we indicate that it is covid-19?

Edwin

[Linda108]

It is between the guest and Air BNB so direct the guest to Air BNB to provide reason for cancellation.