A guest instant booked with me for July 1-3. It would be he and his 75 lb golden retriever.
I informed him that the week leading up to the July 4th holiday can be intense for dogs that have anxiety about fireworks.
Where I live it can sound like a warzone and it goes on all night and even the best dogs act pretty erratic when fireworks or thunder are in the air. He shrugged it off and said it probably would end by midnight. A day or two went by and I found myself feeling uneasy about it so I sent him another message. I too have a dog and while my dog is fine with fireworks, dogs that behave erratically tend to rile her up. So I told him that I was concerned for his safety, the safety of his dog, and the safety of my house, but I left the decision to him as he knows his dog and his tolerance for such things. He responded "ok... please cancel it."
So I did.
Not knowing that those days (lucrative days) would be blocked off.
It didn't feel like extenuating circumstances because the reservation is still several weeks away and he ASKED me to cancel it.
I have to take responsibility for my ignorance of the cancellation penalties that were to apply, but it seems somewhat unfair as I was looking out for the guy and doing as he asked.
According to what I am reading had I just said "I'm sorry you have to cancel it" or if I had selected "I'm uncomfortable with this reservation" when I cancelled it then I would have those days back?
