cancellation policy

Helen346
Level 1
England, United Kingdom

cancellation policy

hi, we have had cancelled flights due to monarch liquidation. My host says I can receive full refund but the policy on the reservation says strict which looks like I can only get 50% back. Can anyone assist me as this is my first time using the website

 

 

many thanks

2 Replies 2
Jeff158
Level 10
Caernarfon, United Kingdom

Hi @Helen346

You will have to call the airbnb phone number on your booking confirmation to cancel without penalty, I should think it comes under extenuating circumstances.

Let us know how you go on, as others may pop on the forum with the same problem.

David126
Level 10
Como, CO

And your Travel Insurer.

David