Hi @Emiel0,
Thanks for the links but I already read them all.
I asked for AirBnB contact (e-mail or phone number) and it would be helpful if you sent me any of the above. I would higly appreciate it. Does anybody know how to contact AirBnB directly??
I want to contact them before canceling (or to ask them to cancel) in order to AVOID penalty and lose superhost status. All these articles suggest that you deal with it after cancelation and all is up in the air. No guarantees, someone decides afterwords asking for proof, etc... I want to explain the situation that we unfortunately end up being in, to MAKE SURE to AVOID bad review and all the above, to know what to expect. It means a lot to us to keep excelent rating.
We had guests that cancel as we agreed:
Thierry
Mar 2 - 5, 2018 · 2 guests
Canceled
Did they get the bad review??
Our guest gave us a green light to cancel and I do not see the reason to pay the penalty or more importantly, lose the superhost status. Submitting afterwards, after the fact, after you cancel because the gueast ask you to do so (and we do not mind) does not guarantee anything. As I said, it is up in the air! Unknown decision...
Any response would be helpful.
Sincerely,
D and M