cancelletion

[Steven632]

i have a guest that call me directly to my phone and said he  forgot his airbnb acount and he woulnt be able stay and he wants to cancel..

how can adrees that!!

[Steven632]

how can i call airbnb

[Helen3]

Hello @Steven0

All the contact details for Airbnb are in the Contact Airbnb post at the top of the forum you are posting in.

I would message the guest back on the platform and say if he needs to cancel he needs to call Airbnb directly. And that any refund due, will be handled by Airbnb in line with the cancellation policy he booked under.

It is easy for your guest to reset his password if he has forgotten his account details.

Do not cancel on behalf of the guest. You will incur penalties.

[Ana1136]

No @Steven632, they need to call Airbnb and cancel, that is their job. If they don't want to loose the money they will do it. DO NOT cancel yourself in any way, do not contact Airbnb, do not accept any cancelation requests, just leave them do what they need to do, if they don't cancel at least they can't give you a bad review since they forgot their Airbnb account.